Paste Email Plus icon is greyed out

[jbacinti]

I just removed the original Paste Email and replaced it with Plus. The icon, at times, is greyed out. I can't see a pattern but it doesn't seem right since Original's icon was not greyed out. Am I missing something?

Thanks,

jbacinti

[cbaker_admin]

The Paste Email Plus toolbar icon is only active (not-greyed-out) when the cursor is on an input field where pasting text would be allowed. If there is a particular page where PEP+ is not working when you think it should, you can turn on the "Compatibility mode" option in Paste Email Plus options > Options > Advanced.

[jbacinti]

I have the same problem again now that I've upgraded to FF version 29. I do not see the "Compatibility mode" or the Advanced button in Options.

[cbaker_admin]

Are you using the latest PEP v5.0?

[nelsonsoft]

I have same problem. But funny thing is in the subject of outlook.com the icon shows up but in the body of the email it greys out. Just started recently.

[cbaker_admin]

When you say "outlook.com" do you mean Office Outlook Web Access? In other words, is it an MS Outlook email client that works in Firefox?

In any case, do you have the "Compatibility mode" in PEP turned on (PEP options > Advanced)?

[nelsonsoft]

Thanks, I was able to get it working with the compatibility mode.