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stopped pasting

PostPosted: Tue Aug 30, 2016 5:20 am
by hmarques
Hi.

I've been using Paste Email Original on several computers for several years.

Recently, I'm having an issue on a specific computer. Basically, if stopped pasting.
Simply, I click the entry I want to paste, and nothing happens.

- I tried reinstalling the extension, but still happenning;
- Tried to install Paste Email Plus, and there's a slight difference: when I click the entry, it's pasted the last item from Windows clipboard.
- tried to get back to Paste email, once again nothing happens.

After reading a lot trough the forum, I noticed this error on FF's error console, when I hit the entry and nothing happens::
PE: Error: [Exception... "Component returned failure code: 0x80004002 (NS_NOINTERFACE) [nsISupports.QueryInterface]" nsresult: "0x80004002 (NS_NOINTERFACE)" location: "JS frame :: chrome://pasteemail/content/PasteEmail.js :: PasteEmail.pe_paste :: line 226" data: no]

I believe it is related, but can't troubleshoot more that this without your guidance.

Thanks for your help

Re: stopped pasting

PostPosted: Tue Aug 30, 2016 2:54 pm
by cbaker_admin
  1. What versions of PE and Windows (or OS X or *nix) are you running?
  2. Does it happen on any page or just one particular page?
  3. Does the pastetext you are trying to paste have any non-printable or special characters or in it?
  4. Do you have more than one pastetext item saved in PE? If so, which number pastetext are you trying to paste?

Re: stopped pasting

PostPosted: Wed Aug 31, 2016 4:08 am
by hmarques
Here's the missing information

cbaker_admin wrote:
  1. What versions of PE and Windows (or OS X or *nix) are you running?
    PC with problems: Windows 7 64 bits; it worked fine already on this OS and machine; PEP 6.2
  2. Does it happen on any page or just one particular page?
    Every page
  3. Does the pastetext you are trying to paste have any non-printable or special characters or in it?
    No
  4. Do you have more than one pastetext item saved in PE? If so, which number pastetext are you trying to paste?
    Currently one pastetext item only, for troubleshooting purposes. Still not working.

Re: stopped pasting

PostPosted: Wed Aug 31, 2016 12:58 pm
by cbaker_admin
The next step would be to see if you have an extension installed that conflicts with PE. Did you recently install a new extension (or possibly an update to an older one)?

I have an extension named FECT that was written to find extension conflicts. I would recommend running it.

Re: stopped pasting

PostPosted: Fri Dec 16, 2016 4:01 pm
by hmarques
Hi

Unfortunately still not able to find the problem.
I did all the FECT process, but no luck.
I can paste, but when i choose one of my entrys of PasteEmail, nothing happens

I simply can't understand, I use it on other PCs perfectly!

Re: stopped pasting

PostPosted: Sat Dec 31, 2016 12:32 pm
by cbaker_admin
Can you create a new, separate profile with just PEP installed to test? I can step you through the process if you are not familiar with it.