TEBE Beta(20120323_REJIG) Hangs after first Extension/Theme

[The_Boojum]

I just installed TEBE Beta(20120323_REJIG)as this was the only Download I could find. I changed the Dom.Max Parameter to 0 and then tried backing up various items, but always with either the extensions or themes or both checked. The backup starts and I can see the disk recording the data, but once the backup has processed the first theme or extension it hangs.

[spaceShot9]

Hi,

If you found that one you should have found the others, they're all in that same thread. The latest is here. I haven't seen that behaviour from the version you tried. Please let us know if you have problems with the latest and, if so, provide full details of the version of Thunderbird you're using, which extensions are installed and the exact steps necessary to replicate the problem.

Thanks for trying it,

Gary.

[The_Boojum]

Hi Gary,
installed the latest version. No change. Still hangs on the first thing it backs up.
Hugo

[spaceShot9]

Hi Gary,
installed the latest version. No change. Still hangs on the first thing it backs up.
Hugo

Well, unless you supply the requested details there's nothing we can do. No-one else has reported this so it's likely to be something at your end.

[The_Boojum]

Hi Gary,
please tell me what you need and how to trace it.
Hugo

[The_Boojum]

Hi Gary,
checked the destination directory and there are .xpi, .jar, .js, .tbu and .mab files there. Obviously it is hanging somewhere near the end. Have set the script timeout to 0 and let it run with Debug mode switched on and left it for 2 hours. The event log shows no TEBE entries. I switched on all address books and personal and collected, but only Personal and Collected are backed up. If I switch off personal and collected there is only an "allAdressbooks.tbu" which is far too small to contain all the address book entries. I have now looked through all the options and cannot find a way to get any trace or debug information further to the ones already tried to no effect.
Hugo

[spaceShot9]

Hi Gary,
please tell me what you need and how to trace it.
Hugo

Hi Hugo,

Please refer to my first response above. That information will be a good start.

Gary.

[spaceShot9]

Hi Gary,
checked the destination directory and there are .xpi, .jar, .js, .tbu and .mab files there. Obviously it is hanging somewhere near the end. Have set the script timeout to 0 and let it run with Debug mode switched on and left it for 2 hours. The event log shows no TEBE entries. I switched on all address books and personal and collected, but only Personal and Collected are backed up. If I switch off personal and collected there is only an "allAdressbooks.tbu" which is far too small to contain all the address book entries. I have now looked through all the options and cannot find a way to get any trace or debug information further to the ones already tried to no effect.
Hugo

There shouldn't be any ending with '.js', that I'm aware of. Can you confirm that it's actually '.json'?

One of the good things Chuck did in the code was to use exception handling. What he didn't do was ask it to report anything when an exception is caught, so I will add some logging and ask you to update and see if we can trap anything useful. I'll try and do that today.

allAdressbooks.tbu is a zip file. You could tack '.zip' on the end and open it with your zip manager and see what it contains. It should contain all of the '.mab' files from your profile directory. If it doesn't that could be the issue, although why is a different matter and I only added it with the latest release and you reported problems prior to that. It could be small as plain text compresses very well, but we'll see. The '.mab's are just text, although the contents are cryptic, and you should be able to identify the text strings from your addresses.

There are some extensions that are known to cause problems with FEBE and will cause the same problems with TEBE, so we need to see if you're running one of those. Here's the list.

There is a lot of other information in the FEBE forum that applies equally to TEBE so you might like to browse around and see if anything relates to your situation.

Another thing you could try is to use the selective backup and run a backup with no optional items selected and see how it behaves, then add one item at a time and re-run and see if it fails on any given item.

I'm sorry you're having problems but we appreciate you persisting and taking the time to report your findings. Without that it's difficult to progress. I'm sure we'll be able to get you going with a little investigation. If needs be I'll set up a VM with TB installed to replicate your setup and try and make it misbehave, so I can see what it's doing.

Cheers,

Gary.

[The_Boojum]

Hi Gary,
I find both TEBE and FEBE worth investing time in, as they are both excellent products and I appreciate the time you are taking to help me.
1. The AllAddressbooks.tbu contains Abook.mab, Abook-1.mab and Abook-2.mab, so the address books part seems to be working fine.
2. The .js file is the PrefsTB.js as I turned on the option to backup the TEBE Settings.
3. I took a look at the known extensions that cause problems, but have none of these.
4. I checked what extension/themes had been backed up and found some disabled ones that had not been backed up and removed these and then restarted thunderbird. The only one now not being backed up is the "Default theme for thunderbird" which I cannot remove.
5. I changed the backup options to selective and,
a) Selective with nothing, ends correctly with a report saying nothing was selected
b) Selective with themes, ends correctly backing up one theme and providing a report
c) Selective with extensions, backs up all the extension but hangs and has to be aborted. There are no extensions that were not backed up and all have a positive size.
It appears that there is a problem once it has backed up all the extensions and then cannot proceed. Perhaps I have an error in my About:config. I had a look at this and the entries for extensions and TEBE but could not identify anything that could be causing the problem.
Regards,
Hugo

[spaceShot9]

Hi Gary,
I find both TEBE and FEBE worth investing time in, as they are both excellent products and I appreciate the time you are taking to help me.

Thank you. No problem.

1. The AllAddressbooks.tbu contains Abook.mab, Abook-1.mab and Abook-2.mab, so the address books part seems to be working fine.

OK, that sounds correct.

2. The .js file is the PrefsTB.js as I turned on the option to backup the TEBE Settings.

Right your are, I missed that.

4. I checked what extension/themes had been backed up and found some disabled ones that had not been backed up and removed these and then restarted thunderbird. The only one now not being backed up is the "Default theme for thunderbird" which I cannot remove.

Yes, TEBE skips the default theme by, erm, default.

5. I changed the backup options to selective and,
a) Selective with nothing, ends correctly with a report saying nothing was selected
b) Selective with themes, ends correctly backing up one theme and providing a report
c) Selective with extensions, backs up all the extension but hangs and has to be aborted. There are no extensions that were not backed up and all have a positive size.
It appears that there is a problem once it has backed up all the extensions and then cannot proceed. Perhaps I have an error in my About:config. I had a look at this and the entries for extensions and TEBE but could not identify anything that could be causing the problem.

You still haven't told me what OS you're running, what version of Thunderbird and what extensions you have installed. Without that we aren't going anywhere.

It sounds like it's having problems with a particular extension, perhaps. I will create a new version with more debug output shortly and we'll see what that tells us.

Thanks.

[The_Boojum]

Hi Gary,
- Operating System is: Win 7
- Thunderbird is: 12.0.1
- Extensions are:
AdblockPlus(2.0.3)
BritishEnglishDictionary(1.19.1)
DictionairefrancaisClassique&ampReforme1990 4.3
Dizionarioitaliano(3.3.2)
ExtraFolderColumns(1.1.4)
GermanDictionary(2.0.2)
ImportExportTools(2.7.0.3)
Lightning(1.4)
OpenAttachmentByExtension(0.3.5)
TEBE(beta(20120504_REJIG))
TestPilotforThunderbird(1.3.9)

Regards,
Hugo

[spaceShot9]

Hi,

Please try this version and let me know if you see any output in the error console (Tools/Error Console). I have released another version since the one you're using but I'm hard to keep up with, I know.

Thanks.

[The_Boojum]

Hi Gary,
that produced some results.

Could not read chrome manifest 'file:///C:/Users/Hugo/AppData/Roaming/Thunderbird/Profiles/ioam0wce.default/extensions/it-IT@dictionaries.addons.mozilla.org/chrome.manifest'.
Could not read chrome manifest 'file:///C:/Users/Hugo/AppData/Roaming/Thunderbird/Profiles/ioam0wce.default/extensions/fr-classique-reforme1990@dictionaries.addons.mozilla.org/chrome.manifest'.

Let me know if you want me to remove these?
Regards,
Hugo

[spaceShot9]

that produced some results.

Could not read chrome manifest 'file:///C:/Users/Hugo/AppData/Roaming/Thunderbird/Profiles/ioam0wce.default/extensions/it-IT@dictionaries.addons.mozilla.org/chrome.manifest'.
Could not read chrome manifest 'file:///C:/Users/Hugo/AppData/Roaming/Thunderbird/Profiles/ioam0wce.default/extensions/fr-classique-reforme1990@dictionaries.addons.mozilla.org/chrome.manifest'.

Were these in the Error Console? They don't look like TEBE errors. Messages from TEBE will be prefixed "Error: TEBE debug:". I can't see any reason why it would be trying to read that specific file and complaining about it, either. It should just be zipping the entire directory. I'm assuming you DID install Beta(21020510_REJIG).

I installed the only French and Italian dictionaries available on AMO and had no problem backing those up. However, I'm not certain that they're the same as yours. Can you advise where you downloaded them, if elsewhere, and I'll try again?

My setup is almost identical to yours. We only differ by a few extensions, so it does seem that it might be these particular extensions. We both have other dictionaries installed that aren't causing trouble, though, which is odd. It could be that the errors above are precipitating the problem within TEBE. If files are being held by the system and somehow preventing the compression process from completing it could hang, although there is an exception in that code that should trap errors adding files to the zip file and there's also a timeout for the operation.

Let me know if you want me to remove these?

The first thing I suggest you try is to add them to the ignore list and run a backup and see how that goes. It should succeed. You could try adding one or the other and running again to see if either will back up without the other.

You could also try running a Quick Backup and selecting one or the other by itself and seeing if it's backed up that way.

You could also try removing them and seeing if the backup succeeds without them, as it seems it should, then reinstalling one and seeing if that makes any difference to the success of the backup. It's remotely possible that something has become messed up but, frankly, I can't see how that would stop TEBE backing up the folder.

Please report anything that appears in the Error Console, TEBE-related or otherwise.

If nothing else ignoring them should allow you to backup everything else but I would like to know why these are causing issues.

Press on.

[The_Boojum]

Hi Gary,

restarted Thnderbird in case there was some other problem. Checked that the new version was in - it was. Did Quick Backups of all extensions - No problems.
Then did Backup of all extensions and got the following messages in the Log:
Timestamp: 11.05.2012 18:45:22
Error: TEBE debug: tebeCopyFile(): Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsILocalFile.remove]
Source File: chrome://tebe/content/tebeCommon.js
Line: 159
Timestamp: 11.05.2012 18:45:22
Error: TEBE debug: tebeCopyFile(): Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsILocalFile.remove]
Source File: chrome://tebe/content/tebeCommon.js
Line: 159
Timestamp: 11.05.2012 18:45:22
Error: TEBE debug: tebeCopyFile(): Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsILocalFile.remove]
Source File: chrome://tebe/content/tebeCommon.js
Line: 159
Timestamp: 11.05.2012 18:45:22
Error: TEBE debug: tebeCopyFile(): Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsILocalFile.remove]
Source File: chrome://tebe/content/tebeCommon.js
Line: 159
Timestamp: 11.05.2012 18:45:22
Error: TEBE debug: tebeCopyFile(): Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsILocalFile.remove]
Source File: chrome://tebe/content/tebeCommon.js
Line: 159
Timestamp: 11.05.2012 18:45:22
Error: TEBE debug: tebeCopyFile(): Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsILocalFile.remove]
Source File: chrome://tebe/content/tebeCommon.js
Line: 159
Timestamp: 11.05.2012 18:45:23
Error: tebeBuItemVerifiedList is not defined
Source File: chrome://tebe/content/tebe.js
Line: 805

Regards

Hugo