Troubleshooting Tips - Read before posting

[cbaker_admin]

Backup not completing/Progress window not closing
The progress window should actually appear to be "stuck" (not moving) when a backup is performing normally. This is because the browser is essentially frozen during a backup. If the progress bar is moving continuously, an error has most likely occurred.

If you have just upgraded a FEBE major version (e.g., v5.x to v6.x), it is important that you clear FEBE preferences before attempting a backup:

Go to Tools > FEBE > FEBE Options > Misc > click "Clear FEBE preferences". This will remove all older version preferences and set the current preferences (options) to a default value. Firefox will automatically restart after clearing the preferences. You will need to specify a backup destination directory (Directory pane) and select backup type and options (Options pane) before attempting a backup.

Checking for FEBE errors
To check for errors, go to Tools > Error Console and enter "febe" in the search box. You may also want try the Console² extension for error checking. It is more comprehensive. Try this: Open and clear the Error console. Leave it open and perform a backup. After a few seconds (when the progress meter starts moving again) examine the error console for any error messages. Select all/Copy/paste (ctrl-A, ctrl-C, ctrl-V) them in a new post.

If you are seeing a FEBE related error in the Error console that mentions "febeTLBRbutton" you need to (at least temporarily) add the FEBE icon to your toolbar. (View > Toolbars > Customize... > drag and drop FEBE icon to somewhere on your toolbar)

Make sure that the FEBE Options window is not open during a backup. This is known to prevent scheduled backup from performing.

FEBE 6.x for Firefox 3.x users:
The most common cause for the never ending progress window is usually due to invalid entries in your profile/extension folder. To fix, click Tools > FEBE > FEBE Options > Misc > Verify extension directory and let FEBE fix any errors.

If you are having any problems with "Unresponsive script" or "Script is busy" messages, follow the troubleshooting instructions in this thread.

For pre-6.x FEBE versions, see also: this FEBE FAQ item and this FEBE FAQ item.

Chuck